Minimum Order: 6 sets of grips, you may mix models. Payment: All orders must be prepaid by wire transfer except for Canadian dealers who may pay by credit card. Payment must be in US dollars. Wire transfers are normally easy to arrange with your local bank. Most banks charge only a small fee for a wire transfer regardless of the amount. We will be happy to assist you if you are making a first time wire transfer. Proof of Dealer Status (becoming a Verified Dealer): You must provide us with at least one proof that clearly establishes the fact that you are a full time retailer. This process is both fast and easy. Any of the following proofs are acceptable: a copy of an invoice or packing slip from a major distributor, a copy of your business license, motor vehicle dealer's license or tax permit, a copy of a recent advertisement, a web site address, or an exterior photo of your shop. Dealer Discount: Our actual discount is only provided to verified dealers. VAT: The USA does not have any VAT taxes. Duty, taxes (including VAT), and/or other fees your country may charge are the responsibility of the purchaser. Shipping Charges: We use the very best - the US Mail's Global Express for international shipments. You will be charged our ACTUAL shipping costs plus a maximum of $5.00 for document preparation. We never attempt to profit by the shipping fees we charge. Global Express provides tracking, free insurance (to $100.00), and delivery to your door in 3 to 5 business days. Global Express shipments are guaranteed special handling by local custom's agents and the fastest available delivery service within your country. Typical shipping charges are about $44.00 for ten sets of grips. Charges do vary by destination and always decrease, on a per grip basis, for larger orders. We will provide you with exact shipping charges prior to your order being finalized. You will also be provided with a tracking number once your order ships. Shipping Time: All orders ship within two business days once payment is received. Normal shipping time, as quoted by the United States Postal Service, is 3 to 5 business days (worldwide). You will be provided with a tracking number when your order ships. Currency Conversion: To determine your cost, in local currency, you can use one of the many available on-line currency conversion tools. Customer Services: We will bore out the grips at no additional charge. We will custom package grips to your specifications at no additional charge. Wholesale Pricing: We protect dealers and only sell to full-time businesses that maintain a storefront. We do NOT offer quantity discounts to retail customers. Orders: Orders can be placed by email, fax, regular mail, or by phone. Stock: We maintain sufficient inventory to fill 99.9% of our orders from stock. On very rare occasions, there can be a delay of up to two additional business days prior to shipping. We will promptly notify you if this applies. Terms and Conditions: All orders must be prepaid (including shipping) by wire transfer payable to HG Direct LLC in US dollars. Any duty and/or other fees or taxes relating to the importation of a product are the responsibility of the purchaser. A tracking number will be provided by HG Direct. Free insurance is provided but limited to $100.00 (US). Normal shipping time, as quoted by the United States Postal System, is 3 to 5 business days worldwide. HG DIRECT is not responsible for any delays caused by local mail service or customs processing. Quotations provided by HG Direct are valid for 30 days. Contact Information: Hot Grips® Mfg. 166 Methodist Hill Road Plainfield, NH 03781 Tel: 603-448-0373 Fax: 603-448-0305 support@hotgrips.com

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